Returns and Refunds Policy

Unless a product page states that an item is final sale, you may request a return within 30 days after delivery. To be eligible for a preference-based return, a product must be unused, unopened, and in its original sealed packaging. For health, hygiene, and safety reasons, opened or used skincare products and used personal-care tools are not returnable solely because of preference, scent, texture, or individual results, except where applicable law requires otherwise.

If an item is defective, damaged in transit, or incorrect, contact support@lumaniskin.com within seven days after delivery and include the order number and reasonably requested photos. We will provide an appropriate remedy, which may include replacement, store credit, or refund, consistent with applicable law.

Contact us before mailing a return. Unauthorized returns may not be accepted. Unless the return results from our error or a defective or damaged item, you are responsible for return shipping and original shipping charges are not refundable. Approved refunds are issued to the original payment method after inspection. Financial institutions may take additional time to post a refund.

If you return an eligible first subscription shipment or a Sculpting Ritual bundle, all included components, including any complimentary or bundled sculpting tool, must be returned unused and in original condition. If an included component is not returned, we may deduct its disclosed retail value from the refund to the extent permitted by law.

Gift cards, promotional gifts not tied to a returned qualifying purchase, and wholesale orders are final sale unless defective, damaged, incorrect, or otherwise required by law. Any more specific return terms displayed on a product page or in a separately posted Refund Policy apply in addition to this section. Nothing in these Terms limits non-waivable consumer rights.